Welcome to the
DISH Network Privacy Policy page.
DISH Network Consumer Privacy Policy
This policy covers all Consumer DISH
Network Web sites and DISH
Network
Interactive Television services
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General Policy: |
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DISH Network's overall policy is to allow the consumer to
"opt-out" and not be contacted with offers by DISH Network
and/or partner organizations. If a consumer does not
opt-out, DISH Network will collect and use customer and
prospective customer information for a variety of purposes
including market research and direct marketing, both by
DISH Network and partner organizations.
This policy
covers information collected by DISH Network on any of its
Web sites and through transactions on DISH Network
Interactive Television services.
If you
opt-out, no information about you will be sold or released
to anyone without prior consent or a court order. Otherwise,
information may be used as deemed necessary by DISH Network.
When first
logging into the DISH Network Customer Support Center, or
when purchasing a system online, you will be asked to
respond to questions similar to the following:
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Is it okay to contact
your e-mail with news from DISH Network?
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Is it okay to contact your
e-mail with news from DISH Network partners?
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These questions are
pre-selected to indicate that it is okay for DISH Network
to contact you as indicated. If you do not wish to be
contacted, please de-select them and continue.
If you
indicate that it is okay to be contacted with news from DISH
Network, DISH Network will use your e-mail address to send
you information about important upcoming events and
opportunities. You can cancel this service at any time by
logging into the Customer Support Center, selecting My
Account, and de-selecting the box to receive news and offers
via e-mail.
If you
indicate that it is okay to contact you with news from DISH
Network Partners, DISH Network may share your contact
information with partner organizations that may e-mail you
information concerning their products and services. You can
cancel this service at any time by logging into the Customer
Support Center, selecting My Account, and de-selecting the
box to receive news and offers via e-mail.
Even if you
opt-out of the e-mail contact options above and you are
currently a subscriber to DISH Network services, DISH
Network may contact you via telephone, mail, and/or e-mail
from time to time regarding issues with your account. DISH
Network and/or partner organizations may also contact you by
telephone or mail regarding DISH Network promotions,
products and/or services, as well as promotions and products
and/or services of partner organizations.
If you are
a subscriber to DISH Network Interactive Television
services, DISH Network may capture information you provide
through interactive television transactions and track your
use of interactive television services. Additionally, DISH
Network and/or partner organizations may present you with
interactive television advertisements based on information
you have provided DISH Network or partner organizations.
You have
the right to instruct DISH Network not to share your contact
information with other organizations by notifying DISH
Network in writing. The written notices described above
should include your name, current address, social security
number, telephone number, account number, and type of
account (e.g. Residential). You must send such notices to:
DISH Network
5701 S. Santa Fe Drive
Littleton, CO. 80120
Attention: PRIVACY
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Information We Collect
from You: |
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When you become a DISH Network subscriber, register
with one of our interactive services (Internet or
interactive television), browse our Web sites,
communicate with us via telephone, fill out product
registration cards, participate in market research
projects, or otherwise transact with DISH Network, we
will collect personal data from you. This information
may include but is not limited to, name, address,
phone number, e-mail address, IP address, credit card
information, demographic information, and personal
interests.
DISH
Network may combine information we have on you as a
customer from multiple sources, both online and offline.
This includes information available from external
sources.
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Security of Information: |
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All customer information
is maintained in secure databases.
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Credit Card Transactions: |
Credit card transactions
are processed using a secure, encrypted Web server.
Unauthorized parties cannot read your credit card
information as it travels through our ordering system.
Credit card information
collected during transactions is maintained in a
secure database at DISH Network for fraud prevention
and accounting and billing purposes. The information
is also securely maintained by CSG Systems, Inc. for
accounting and billing purposes. Your credit card
information is not available to unauthorized parties
while in these databases.
Stored information from
credit card transactions is not released to third
party marketers under any circumstances. Stored
information from credit card transactions is not
released to anyone unless under court order as part of
a criminal investigation.
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Minors: |
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DISH Network does not
knowingly attempt to collect personal information from
children under the age of 13. Note that DISH Network
cannot always determine that a user is a child
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Cookies: |
Internet 'cookies' may
be used to customize DISH Network Web sites to the
viewer. These cookies remain on the user's system and
are automatically retrieved when a user visits at a
later time. These cookies contain only information
concerning the type of customer (current or potential)
and frequently visited pages. No other personal
information is stored on cookies.
Cookies may also be
placed on the user's system by an Internet advertising
network in order to track the viewing of banner ads
displayed on DISH Network Web sites.
Since it is not
necessary for a person to identify him or herself,
cookies cannot be associated with an individual who
selects not to log in or identify him or herself in
any other way.
Customers who are
still uncomfortable with the use of cookies have the
option of disabling them on their browser. DISH
Network in no way discriminates against Web site
visitors who have disabled cookies on their browser.
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Interactive Television : |
DISH Network can
identify you based on your receiver. We may use this
ability combined with your account information and
other information we have collected to display
interactive television advertisements on your
television.
Currently, customers cannot opt-out of this service.
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Other Stored
Information : |
Aggregate reports for
Web site visitors are also generated to measure the
performance of DISH Network Web sites. These reports
do not contain any personally identifiable
information.
When an individual visits any Internet site, a unique
address called an "IP address" is recorded. DISH
Network does not release any information about the
collection of this address to any third party except
under court order. DISH Network archives the log files
in order to create aggregate statistical reports,
detect errors at the Web site, and for security
reasons.
IP reports for
advertisement clicks are shared with the advertiser
and advertising networks. This information may be
stored in DISH Network databases and/or those of
advertisers and advertising networks. However,
advertisers usually have this information already
since their server captures it when a person clicks on
an ad. This is done to verify billing for the ads. No
additional information associated with any specific
user is provided to advertisers.
'Redirects' or the
logging of clicks for external links is only done for
advertisements. This is indicated by link to a URL
such as '/redirect.htm?url= ...' The external URL is
clearly marked in the "url=" portion. This is done to
create the advertising reports described above in
order to bill the advertiser.
Favicon.ico requests:
Some browsers initiate a favicon.ico request made to a
Web site when a user adds a site to their "Favorites"
list. The ".ico" stands for "icon." It is a small
16x16 icon that replaces the standard icon used for a
Web page. Favicon.ico requests are not tracked by DISH
Network at this time.
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Access to Your Personal
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You may access your DISH
Network account online by logging into the Customer
Support Center on the dishnetwork.com Web site. You
may change your current Login ID, Password, Security
Question/Answer, and e-mail address at the Customer
Support Center by selecting the My Account option.
You may also access your
account information by calling 1-800-333-DISH (3474)
to speak with a DISH Network Customer Service
Representative.
Other Web Sites and
Interactive Television Applications:
There are several places throughout DISH Network Web
sites and interactive television services where you
may link to other organizations' Web sites and/or
interactive television applications. When you click
through to these sites or applications, DISH Network's
Privacy Policy no longer applies. You are then subject
to the privacy policy of the new site/application.
DISH Network recommends you read the privacy policy
for all third-party Web sites and interactive
television applications in order to understand how
they use your personal information
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| Notes: |
| The restrictions on the
dissemination of personal information found in this policy
may occasionally be updated. All changes will be posted to
this Privacy Policy page. |
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